Refund Policy

1. Digital Product Policy

The Buried Reality is a digital product delivered electronically after purchase.

Because digital products may be accessed or delivered immediately after a successful purchase, refund requests may be subject to specific conditions described in this policy and applicable consumer protection laws.

2. When You May Request a Refund

If you experience a genuine problem with your purchase, you may contact us and request assistance or a refund.

Examples of situations where we may consider a refund include:

• • You were charged more than once for the same purchase
• • Your payment was successfully completed but the purchased product was not delivered due to a technical problem
• • The delivered digital file is materially defective or corrupted
• • There was a technical error that prevented reasonable access to the purchased product

3. Refund Requests

To request a refund, contact us using the email address provided at the end of this policy.

Please include the email address used for the purchase and any relevant order or transaction information so that we can locate your purchase.

We may request additional information reasonably necessary to verify the transaction and investigate the issue.

4. Duplicate Payments

If you were accidentally charged multiple times for the same product or transaction, please contact us as soon as possible.

After verification, duplicate charges may be refunded to the original payment method.

5. Delivery Problems

If you completed a purchase but did not receive access to the digital product, please contact us before submitting a payment dispute.

We will make reasonable efforts to verify the purchase and provide access to the product or otherwise resolve the delivery issue.

6. Change of Mind

If you simply change your mind after purchasing the digital product, refund eligibility may depend on applicable consumer protection laws and whether digital content has already been supplied or accessed.

Nothing in this policy is intended to remove or restrict any mandatory rights you may have under applicable law.

7. Refund Processing

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

8. Payment Disputes and Chargebacks

If you experience a problem with your purchase, we encourage you to contact us first so that we have an opportunity to resolve the issue.

Nothing in this section limits your rights to dispute a transaction or exercise any rights available to you under applicable law.

9. Unauthorized Purchases

If you believe that your payment method was used without your authorization, contact your payment provider immediately and contact us with the relevant transaction details.